Refund Policy
Last updated: May 16, 2026
Subscriptions
Premium subscription charges are non-refundable for partial billing periods. To avoid the next charge, cancel at least 24 hours before the renewal date. Where required by law (EU 14-day cooling-off period, certain US states), you may request a refund within 14 days of purchase if you have not used premium features.
Wallet Top-ups
Wallet credits are refundable for 7 days from the top-up date if no portion has been spent. Partially-spent top-ups are not refundable.
Gifts
Once a gift is sent and delivered, it is non-refundable. If a gift was sent in error, contact admin@sugasuga.co within 24 hours and before the recipient redeems it; we may at our discretion reverse the transaction.
Fraud & Unauthorised Charges
If you believe a charge was unauthorised, contact us immediately. We will investigate and refund confirmed fraud cases. Suspected fraudulent accounts are subject to suspension pending investigation.
Platform-specific Rules
If you purchased through Apple's App Store or Google Play, refund requests are subject to those platforms' policies and must be initiated through their respective support channels.
Contact
Refund requests: admin@sugasuga.co. Include your account email/phone and the transaction date.